Email Conflict Policy

• The Icarus Project supports direct and clear lines of respectful and supportive

• communication in the event of grievance, conflict, or interpersonal difficulty. Such

• communication is best done face to face, or, if face to face is not possible, on the

• telephone.

• No attempt should be made to resolve, process, debate or deal with interpersonal

• conflict issues of any kind over email. This includes discussion forums, instant

• messaging, chat rooms, blogs, commenting, etc.

• Attempts to resolve conflicts or grievances over email have consistently been shown

• not only to fail, but to make matters worse. Email is an impersonal and misleading

• medium that while helpful in rapidly transmitting information, promotes

• miscommunication, misunderstanding, mistrust and confusion when it comes to

• interpersonal conflict and difficulty.